When you are having problems playing video presentation you could try the following:
- The Adobe Flashplayer and Microsoft Silverlight plugins are required for proper video playback. They may be outdated, so check if they need an update.
- You can also try using a different browser. We recommend using Safari, Chrome or Firefox as a browser. And also check that the browser is updated.
- The use of an ethernet cable is often recommended for good video playback. If you are working on a WiFi connection, it may take a long time for the video to load and may give an error message.