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Question:(Last edited: Monday, 25 April 2016, 6:38 PM)
How do the course levels work?
You can find information about our course levels here.
Question:(Last edited: Monday, 2 September 2019, 1:51 PM)
What happens when I've paid for my course?
Have a look at 'How it works'. This will take you through the steps of signing up and completing a course.
Question:(Last edited: Tuesday, 1 March 2016, 4:48 PM)
What if I've chosen the wrong course?
Talk to us!! We will try our best to re-direct you and make the best of your choices.
Question:(Last edited: Tuesday, 3 September 2019, 1:36 PM)
I have problems with playing the video presentation. What can I do?
When you are having problems playing video presentation you could try the following:
- The Adobe Flashplayer and Microsoft Silverlight plugins are required for proper video playback. They may be outdated, so check if they need an update.
- You can also try using a different browser. We recommend using Safari, Chrome or Firefox as a browser. And also check that the browser is updated.
- The use of an ethernet cable is often recommended for good video playback. If you are working on a WiFi connection, it may take a long time for the video to load and may give an error message.
Question:(Last edited: Monday, 2 September 2019, 1:26 PM)
Where can I find my certificate / proof of completion?
At the end of the course you can find your certificate. Make sure every box is checked, or the certificate is not available. Mostly you have to fill in the feedback form before you can download the certificate.
Click on the certificate:
Than you can click on "View certificate:
The certificate will be downloaded and can be found in your download folder.
Note: De date on the certificate will be the date you download the certificate.
Question:(Last edited: Monday, 2 September 2019, 2:28 PM)
Why can't I log in?
When you have problems logging into your account you could try the following:
If you created a new account, an email was send to you for confirmation. Check your email.
Note: The email might have ended up in the spam box!
Confirm by clicking on the link in the email.
Then you will get the following screen, and have successfully created a new account.